Booking conditions and hotel policy
1. You can make a reservation at the ELIT hotel in one of the following ways:
– Through the reservation form on the site: http://www.hotel-elit.bg
– By email: reception@hotelelit.bg, office@hotelelit.bg,
– On one of the following phones:
Tel. 076 60 90 80
Mob: 0899 64 64 99/ 0885 73 53 53
– On site at the hotel.
2. As a required guaranteed deposit for a requested reservation, the following must be paid in advance:
– 50% of the total booking amount at website prices or
– 100% of the total booking amount with a 10% discount on website prices.
Upon receipt of the advance payment, your reservation is valid and considered to be finally confirmed.
In case of cancellation of an already confirmed reservation or in case of no-show on the day of check-in, the amount paid in advance for your reservation will not be refunded, and the reservation is considered invalid.
3. Hotel ELIT reserves the right to cancel a confirmed and paid reservation in case of force majeure and other reasons beyond the control of the hotelier.
METHOD OF PAYMENT:
– With a debit or credit card through the website's official reservation system,
– With a debit or credit card at the hotel,
– In cash at the hotel (in BGN / €).
ACCOMMODATION POLICY:
1. Registration and accommodation of each guest takes place after presentation of an identity document. Only registered guests are checked into the hotel and allowed in the hotel rooms. The registration and accommodation of minors without an accompanying parent is not allowed.
2. Check-in: after 2.00 p.m.
3. Release: until 12:00 p.m.
4. Early check-in (after 10:00 a.m.) and late check-out (until 4:00 p.m.) are available, if possible, after prior agreement with the Reception for an additional fee. Reservations are held until 00:00 on the relevant day of arrival, unless information is received for late check-in after 00:00.
5. The hotel reserves the right to refuse accommodation to persons visibly intoxicated or under the influence of intoxicating substances, as well as in case of aggressive behavior or gross violation of generally accepted norms of behavior.
6. Daily cleaning of the rooms takes place between 9.00 a.m. and 4.00 p.m.
7. Smoking is not allowed in the hotel rooms and indoors! If a violation is found, a fine of BGN 50.00 per person will be imposed for deep cleaning and refreshment.
8. Smoking is possible in the places designated for this purpose.
9. Electricity in the premises is activated by the hotel card inserted in the energy-saving device.
10. Valuables and valuable items can be stored in the safes located at the Reception for a fee.
11. The rooms must be kept clean and the equipment must be used for its intended purpose.
12. It is not permitted to take out or move hotel property.
13. Hotel ELIT reserves the right to charge guests for the cost of repairing damage to hotel property caused by their willful, negligent or imprudent actions.
If such damage is recorded, guests will be notified and asked to pay the cost, according to the valid price list.
14. It is not allowed to broadcast loud sound signals from the television receivers, as well as to hold parties and noisy gatherings in the rooms.
15. You can meet friends and guests in the lobby, restaurant and lobby bar of the hotel.
16. It is forbidden to bring bulky objects into the hotel territory, as well as any kind of incendiary, explosive, toxic, radioactive and other similar substances and objects dangerous to health and safety.
17. Personal belongings of the guests, forgotten in the hotel rooms or on the hotel grounds, are kept for 1 month and handed over upon request.
18. Pets are not allowed in the hotel.
19. It is not allowed to park cars at the entrance and exit of the hotel, as well as in a way that blocks traffic.
20. In case of emergency, please contact Reception (extension 9).
21. In case of violation of the accommodation policy and conditions, you will be asked to leave the hotel.